Service Desk and Ticketing
Multi channel helpdesk with priority based SLAs and real time updates for users.
- Email, portal, and phone intake
- Incident, request, and change
- Knowledge base and self service
Innova Systems
IT Support Services with Fast Resolution and Clear SLAs
Keep your users productive with responsive helpdesk, remote and on site support, device management, and proactive maintenance. We deliver measurable uptime and a better employee experience.
24×7 helpdesk • Remote and on site • Ticket tracking
Our IT Support Methodology
We run an ITIL aligned service desk with clear categories, priorities, and SLAs. Automation accelerates triage, remote tools speed resolution, and on site engineers handle hardware and complex incidents. Every ticket is tracked with status and root cause to reduce repeat issues and improve user satisfaction.
Our Expertise
End to end IT Support for users, devices, and apps
We keep your workforce productive with fast resolution, proactive maintenance, and clear communication at every step.
Remote and On Site Support
Secure remote tools for fast fixes and skilled engineers for hardware and complex incidents.
- Screen share and unattended access
- Field support scheduling
- Root cause and prevention
Endpoint and Patch Management
Central control over devices with automated updates and security baselines.
- Windows, macOS, and mobile
- Policy enforcement and encryption
- Software deployment
Email and Collaboration
Support for Office 365, Google Workspace, and meeting tools to keep communication smooth.
- Mailbox and identity issues
- Teams and Zoom troubleshooting
- Shared drives and permissions
User Onboarding and Offboarding
Fast account setup and secure exits with checklists, approvals, and audit trails.
- Device provisioning and profiles
- Access and license assignment
- Exit deprovisioning and data handback
Backup and Recovery Assistance
Protect user data and minimize downtime with tested backup and restore procedures.
- M365 and endpoint backups
- File and email recovery
- DR runbooks and tests
Industries We Serve
IT Support tailored to your workforce
We scale support models for desk heavy environments, hybrid work, and multi site operations.
Corporate Offices
High volume ticket handling, collaboration support, and device lifecycle with clear SLAs.
Hotels & Hospitality
Support for front desk, PMS integrations, guest Wi Fi, and back office teams.
Manufacturing & Warehousing
Rugged endpoints, shift based support, and quick on site response for line critical issues.
Hospitals & Healthcare
Priority handling, secure access, and low downtime for clinical and admin teams.
Educational Institutions
Classroom tech, labs, and e learning platforms with centralized service desk.
Retail & Commercial
POS and store systems support with remote tools and scheduled field visits.
Why Choose Innova Systems
Support that reduces downtime and boosts user satisfaction
We combine responsive helpdesk, skilled engineers, and automation so your teams can focus on work, not issues.
Fast response and first contact resolution
Most tickets are solved on the first interaction using remote tools and knowledge articles.
Transparent SLAs and reporting
Dashboards show open tickets, SLA status, and root causes so stakeholders have full visibility.
Skilled remote and on site engineers
Certified experts handle complex cases, hardware swaps, and critical incidents with care.
Proactive maintenance
Patch cycles, endpoint baselines, and health checks reduce repeat tickets and improve stability.
Outcome: fewer tickets, faster fixes, happier users, and predictable costs.
Need responsive IT Support?
Tell us your support challenges and SLA expectations. We will shape a model that fits your users and locations.